Service / Application

Next-generation Infrastructure Maintenance and Management Support System for Local Governments

Centralized Management using Digital Technology, from Receipt of Complaints and Requests from Residents to Completion of Repair Works and Reporting

  • A post-trial questionnaire showed that the work time was reduced by about 30%.
  • Information on residents' requests is shared in real time and promptly responded to

CHALLENGE

Reducing the Workload of Local Governments in Responding to Residents' Requests

Image of Maintenance Management Support System

Public infrastructures are aging all over the country, and according to the White Paper on Transportation 2020, the percentage of social infrastructures built after the period of high economic growth that are 50 years old or more is expected to be about 63% for road bridges and 42% for tunnels by 2033, and the percentage is on the rise. As a result, local governments are facing an increase in the number and complexity of repairs, and the workload for infrastructure managers is increasing.
In addition, the workload of contractors who are entrusted with repair work is also increasing, as is the workload of local governments, starting with requests for on-site inspections, liaisons, and consultation with related parties, construction work, and procedures for preparing reports.
In response to this issue, Nippon Koei offers a service that enables the centralized management of a series of tasks and administrative procedures from the receipt of requests from residents to the completion of works on the cloud system. The purpose of the service is to improve the efficiency and reduce the workload among the parties involved in the daily management of roads and other infrastructures.

SOLUTION

Visualize Management Processes and Centrally Manage Data in Real Time

This information support system visualizes the management process from the receipt of requests from residents to the completion of repair works by contractors, and enables efficient supervision and implementation of works by sharing information in real time in a cloud environment among the parties concerned. As a result, we have been able to reduce the meeting time, travel time, and preparation time for report materials.
Since this system is built on the cloud, there is no need for the user to prepare and install a server or other hardware or install program software as long as there is an internet connection. The system is also effective as a countermeasure against new coronavirus infections because it promotes non-face-to-face work. The system can be operated immediately without difficulty through a 1.5-hour lecture to the person doing the work.
Currently, the system is mainly used for responding to requests from residents on road issues, but it can be expanded to other fields such as river management and can be applied to a variety of tasks such as real-time data collection of abnormalities found in cities during patrols.

Main functions of the infrastructure maintenance and management support system

  • Request reception support
  • Automatic reception by chatbot
  • Information input support by using database
  • Real-time information sharing between governmental officers and maintenance contractors
  • Centralized management and monitoring of progress
  • Automatic data aggregation
  • Support for preparation and editing of settlement and reporting documents

RESULT

Achieved Operational Efficiency Improvements in Several Municipalities

Utilization of Maintenance Management Support Systems for the Benefit of All Three Parties
Maintenance Management System Screen (Example)

This system has been introduced in Fuchu City, Tokyo, in Higashimurayama City, Tokyo, and in Shiki City, Saitama Prefecture. We have received the following high praises from our customers in the infrastructure management sector for the reduction of various tasks and paperwork, and the improvement of operational efficiency by contracted infrastructure management companies. *

"Even if the person in charge is away from the site, other persons can check the system to understand the situation and respond immediately to inquiries from residents."
"Location information can be checked and shared on a web map, so there is no need to open a map book, and there is no need for verbal explanations when communicating locations to maintenance contractors, which has made things faster and more reliable."
"The system has made it unnecessary to prepare and send materials for instructions since the internal processing list and instructions to contractors are now integrated."
"By consolidating information on maintenance and management work into one system, the burden of preparing reports and aggregate materials has been reduced."
"The remaining work is easier to understand, and the time required to check on completed projects has been reduced."
"Since the contents of complaints and location information are digitized, we can use the accumulated data for preventive maintenance in the future."

*As of April 2021